Term and Conditions

Last updated: [Insert Date]

Welcome to Luxeframe Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website thewallframe.com and all purchases made through it. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are available to individuals who can form legally binding contracts. By using our site, you represent that you meet this requirement.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or create derivative works without permission
• Use our products or designs for commercial purposes without authorization
• Remove any copyright or proprietary notices

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our premium wall decor including:

• Frames (11×14, 5×7, 8×10, float, matted, collage)
• Mirrors (door, floor, full-length, rectangle, round, sets)
• Wall art (floral, framed, canvas, decorative crosses, medallions)

While we strive for accuracy, slight variations may occur. Colors may appear differently depending on your monitor.

2.2 Custom and Made-to-Order Items

Certain products cannot be returned or exchanged:

• Custom-sized frames (including special order float frames)
• Personalized decorative medallions
• Made-to-order collage picture frames
• Items marked as final sale during checkout

3. Ordering and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days
• We reserve the right to refuse or cancel any order

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete, and accurate purchase information.

3.3 Pricing

All prices are in US dollars. We may adjust prices due to errors or market changes, but will honor the price at the time of your order.

4. Shipping and Delivery

4.1 Shipping Options

We deliver worldwide (excluding certain remote areas in Asia):

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Delivery times may vary during peak seasons or due to customs processing.

4.2 Delivery Responsibilities

Once shipped, you become responsible for the purchased items. We are not liable for:

• Delays caused by customs or carriers
• Incorrect delivery addresses provided by you
• Loss or damage after delivery confirmation

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition. To qualify:

• Items must be unused, undamaged, and in original packaging
• Proof of purchase is required
• You must contact us within 15 days of delivery

5.2 Return Process

1. Email [email protected] within 15 days with your order number and reason for return
2. Wait for our approval (response within 2 business days)
3. Package items carefully in original packaging
4. Ship to: Luxeframe Shop Returns, 4246 Pin Oak Drive, Long Beach, US 90808

5.3 Refunds

• Processed within 3-5 business days after we receive your return
• Issued to original payment method
• Shipping costs are non-refundable except for defective items

5.4 Exchanges

For exchanges (size, color, or style of the same item):

• Follow the standard return process
• Include a note specifying your desired exchange
• Additional charges may apply for price differences

5.5 Damaged Items

If your item arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos of the damage and packaging
• We’ll arrange a replacement or refund at no additional cost

6. User Responsibilities

• Provide accurate account and shipping information
• Protect your account credentials
• Use the website and products lawfully
• Inspect delivered items promptly
• Follow care instructions for our premium wall decor

7. Limitation of Liability

To the extent permitted by law, Luxeframe Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Errors in product descriptions
• Delays beyond our reasonable control
• Improper use or installation of our products

Our total liability for any claim related to our products or services is limited to the purchase price paid.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new effective date. Your continued use after changes constitutes acceptance.

10. Governing Law

These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles.

11. Contact Us

For questions about these Terms or our premium wall decor:

Email: [email protected]
Address: 4246 Pin Oak Drive, Long Beach, US 90808