At Luxeframe Shop, we combine premium craftsmanship with exceptional service. Our shipping and returns policies reflect the same attention to detail found in our curated collections of frames, mirrors, and wall art.

Shipping Information

We deliver our premium wall decor worldwide (excluding certain remote areas in Asia). Every order receives our careful attention:

Order Processing: 1-2 business days
Shipping Options:
  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Note: Delivery times may vary during peak seasons or due to customs processing. You’ll receive tracking information once your order ships.

Our Return Policy

We accept returns within 15 days of delivery for most items in original condition. Please review our policy carefully to ensure your return qualifies.

Return Requirements

  • Items must be unused, undamaged, and in original packaging
  • Proof of purchase required
  • Contact us within 15 days of delivery

Non-Returnable Items

To maintain the integrity of our collections, these items cannot be returned:

  • Custom-sized frames (including special order float frames)
  • Personalized decorative medallions
  • Made-to-order collage picture frames
  • Final sale items (marked during checkout)

Return Process

  1. Contact Us: Email [email protected] within 15 days with your order number and reason for return
  2. Wait for Approval: Our team responds within 2 business days with return instructions
  3. Package Carefully: Use original packaging to prevent transit damage
  4. Ship to:
    Luxeframe Shop Returns
    4246 Pin Oak Drive
    Long Beach, US 90808

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Non-refundable except for defective items

International refunds may take additional processing time depending on your financial institution.

Exchange Process

For exchanges (size, color, or style of the same item):

  1. Follow the standard return process
  2. Include a note specifying your desired exchange
  3. We’ll ship the replacement after receiving your return

Additional charges may apply for price differences in exchanged items.

Damaged Items

If your framed art, mirror set, or other item arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage and packaging
  • We’ll arrange a replacement or refund at no additional cost

Need Assistance?

Our customer service team is happy to help with any questions about returns for our floral wall art, full-length mirrors, or other decor items. Contact us at [email protected].

We appreciate your trust in Luxeframe Shop for your wall decor needs and strive to make every aspect of your experience—including returns—as seamless as our premium frames.