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At Luxeframe Shop, we approach your privacy with the same care and precision we apply to crafting our premium wall decor collections. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit thewallframe.com or make purchases from our elegant selection of frames, mirrors, and wall art.

1. Information We Collect

To provide our discerning clientele with seamless service, we collect:

  • Personal Details: Name, email address, shipping address (including our showroom at 4246 Pin Oak Drive, Long Beach, US 90808 if you choose local pickup), and phone number when you place an order for our framed art or mirrors.
  • Payment Information: Credit card details (Visa, MasterCard, JCB) or PayPal account information, processed with bank-level security for your premium purchases.
  • Browsing Data: Information about your interactions with our collections (11×14 frames, decorative crosses, canvas art, etc.) through cookies and similar technologies.
  • Communication Records: Correspondence with our customer service team at [email protected] regarding your wall decor inquiries.

2. How We Use Your Information

Your information enables us to provide the sophisticated shopping experience our global clientele expects:

  • Process transactions for our hand-selected frames and mirrors with PCI-compliant security
  • Arrange worldwide shipping (excluding certain remote areas) for your floral wall art or framed collections
  • Provide personalized recommendations for matted frames or collage picture frames based on your preferences
  • Send order confirmations and shipping updates with the same attention to detail as our float frames
  • Improve our website to match the elegance of our decorative medallions and mirror sets
  • Communicate about exclusive offers on canvas art or new arrivals, should you opt-in

3. Data Sharing & Disclosure

We treat your data with the discretion expected when selecting statement pieces for your home:

  • Service Providers: Trusted partners who assist with payment processing (for Visa, MasterCard, JCB, PayPal), shipping (including EMS for qualifying orders), and website maintenance.
  • Legal Compliance: When required by law, such as for fraud prevention regarding high-value items like full-length mirrors.
  • Business Transfers: In the event of a merger or acquisition, with appropriate confidentiality protections.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve an international clientele (excluding certain remote areas), your data may be transferred to and processed in countries outside your residence. We ensure all transfers receive adequate protection, mirroring the security of our packaging for delicate round mirrors and decorative clocks.

5. Data Security

We protect your information with the same meticulous care we apply to our handcrafted wall decor:

  • 256-bit SSL encryption for all transactions, as secure as our framed art mounting systems
  • PCI-DSS compliant payment processing for credit card transactions
  • Regular security audits of our systems
  • Limited employee access to your personal data

6. Your Rights & Choices

You maintain control over your information, just as you curate your wall decor:

  • Access & Correction: Request to review or update your information by contacting [email protected]
  • Data Deletion: Ask us to delete your personal data, subject to legal requirements
  • Marketing Preferences: Opt-out of promotional emails while still receiving essential transaction communications
  • Cookie Controls: Manage tracking technologies through your browser settings

7. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, much like a well-chosen frame enhances artwork:

  • Essential Cookies: Necessary for processing orders of our 8×10 frames or door mirrors
  • Performance Cookies: Help us improve our site functionality
  • Marketing Cookies: Allow personalized recommendations for rectangle mirrors or floral wall art (optional)

You may adjust cookie settings in your browser, though this may affect certain features.

8. Policy Updates

We may update this policy periodically, just as we refresh our collections of decorative crosses and canvas art. Significant changes will be communicated to our valued customers.

9. Contact Us

For privacy inquiries or to exercise your rights, please contact our Data Protection Officer at:

Luxeframe Shop
Attn: Privacy Officer
4246 Pin Oak Drive
Long Beach, US 90808
Email: [email protected]

We appreciate the trust you place in Luxeframe Shop when selecting premium decor for your living spaces, and we pledge to honor that trust with transparent, secure data practices that reflect the quality of our products.