Welcome to Luxeframe Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium wall decor products and services to ensure your shopping experience is as seamless as our elegant frames.

Product Questions

What types of wall decor do you offer?
Our curated collection includes: 11×14 frames, 5×7 frames, 8×10 frames, art & poster frames, canvas art, decorative clocks, collage picture frames, decorative crosses, various mirrors (door, floor, full-length, rectangle, round), float frames, floral wall art, framed art, matted frames, medallions, and mirror sets. Each piece is designed to elevate your living space with sophisticated style.
How do I choose the right frame size for my artwork?
Our standard sizes (like 11×14, 8×10, and 5×7) accommodate most common artwork dimensions. For custom pieces, we recommend measuring your artwork and selecting a frame with an opening slightly smaller than your piece. Our matted frames offer flexibility for various artwork sizes.
Are your mirrors suitable for bathroom use?
While our door mirrors, floor mirrors, and mirror sets are crafted with high-quality materials, we recommend them for areas with normal humidity levels. For bathroom use, please ensure proper ventilation to maintain the mirror’s longevity.

Shipping & Delivery

What are your shipping options and costs?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 days after shipping
– Free Shipping: For orders $50+, shipped via EMS, arriving within 15-25 days after shipping
All orders are processed within 1-2 business days with careful packaging to protect your wall decor.
Do you ship internationally?
Yes! We proudly ship worldwide from our Long Beach, California facility, though we currently cannot deliver to some remote areas in Asia. International customers may experience slightly longer delivery times due to customs processing.
How can I track my order?
You’ll receive tracking information via email as soon as your framed art, canvas pieces, or mirrors leave our facility. This allows you to monitor your delivery’s progress every step of the way.

Returns & Exchanges

What is your return policy?
We want you to love your wall decor. If you’re not completely satisfied, you may return most items within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return. Items must be in original, undamaged condition with all packaging materials.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned frame, mirror, or wall art, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Payment & Account

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are processed securely through our PCI-compliant payment gateway.
Do you offer gift wrapping or special packaging?
While we don’t offer traditional gift wrapping, all our frames, mirrors, and wall decor arrive in elegant, protective packaging that makes them presentation-ready. For special occasions, consider our floral wall art or decorative crosses as thoughtful gifts.

Customer Support

How can I contact customer service?
Our dedicated support team is available at [email protected] to assist with any questions about our products, your order, or delivery status. We typically respond within 24 hours.
What should I do if my item arrives damaged?
Though we package each float frame, canvas art, or mirror with utmost care, if damage occurs, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.
Do you offer custom framing services?
Currently, we specialize in our beautiful selection of standard-sized frames and matted frames. While we don’t offer custom sizing, our diverse range accommodates most common artwork dimensions with sophisticated style.

Have a question we haven’t answered? Our team at Luxeframe Shop is always happy to help. Contact us at [email protected] and we’ll ensure you find the perfect wall decor solution for your space.